AI Match
Find & Chat with Your AI Lover
Answer 4 quick questions to find the AI lover that fits you best — then start chatting right away.
AI Lover
Meet the companion behind the experience.
Choose a personality, chat by voice or text, and explore personalized presets designed for app-controlled products.
- 01Character selection
- 02Voice and text conversation
- 03Personality presets
App-Controlled Products
AI features work with app-controlled products.
AI Lover, DIY waveform, and video vibration features are available only on app-controlled doll or torso products.
AI Lover
Use Joyhub to chat with an AI lover while compatible app-controlled products respond through vibration.
DIY Waveform
Create custom vibration waveforms in the app and feel them through supported app-controlled products.
Video Vibration
Play Joyhub videos and sync compatible products with the rhythm of the experience.
Learn More
Want to know more about AI Experience?
Read the full story behind AI Lover, app-controlled products, and how the experience works.
Your match
The AI Lover chat will load here once the H5 experience is configured.
Smart Feature Hub Privacy Policy
Last Updated: July 31, 2026
Introduction and Scope
Smart Feature Hub (referred to as the "Platform" or "we") is technically supported by the BIG SHOCKED team and provides AI Lover matching and chat services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, retain, and protect information relating to you, as well as the privacy rights and choices available to you.
Please read this Privacy Policy carefully before visiting the website, completing the questionnaire, entering your email address, or using the chat feature. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please stop using the Services. This Privacy Policy applies to the Smart Feature Hub website, the H5 chat interface, AI Lover matching and chat, and related pages controlled by us.
Our Services
An AI Lover is a virtual character or piece of content powered by artificial intelligence. It is not a real person, and the Services do not constitute human companionship or medical, mental health, legal, financial, or other professional services. AI Lover responses may be generated automatically and may be incomplete, inaccurate, inappropriate, or unsuitable for your circumstances.
We use the answers you select or enter in the questionnaire to generate a matching result and display a carousel of AI Lover characters. After you select a character, the Platform sends your chat messages to the relevant AI system so that it can generate responses.
Information We Collect
Account and sign-in information: After you click "Start Chatting" and enter the H5 interface, we collect the email address you provide, together with your sign-in or verification status, account creation time, and necessary session identifiers.
Questionnaire and matching information: This includes the answers you select or enter in the matching questionnaire, your preferences, interests, gender or gender identity, relationship preferences, and the matching result generated by the system. Depending on the questions presented, certain answers may qualify as sensitive personal information. You may choose not to provide optional information, but doing so may affect the matching result.
Chat content: This includes the text and prompts you send to an AI Lover, AI-generated replies, chat timestamps, and the context reasonably necessary to maintain the conversation. Chat content may include health information, sexual orientation, religion, personal experiences, or other sensitive information that you voluntarily disclose. Please do not provide sensitive information unless it is necessary for your interaction.
Usage and technical information: This may include your IP address, device model, operating system, browser type and version, language, time zone, device or session identifiers, cookies, local storage data, pages visited, click paths, matching and chat actions, error logs, and network and performance data.
Communications: If you contact us by email regarding a privacy request or another matter, we collect the contact details and other information you choose to provide, including your description of the issue.
Inferences: We may generate matching scores, interest labels, content preferences, or safety signals from your preferences and use of the Services. We use these inferences to provide the Services, improve matching, and prevent misuse. They are not used to make decisions that produce legal or similarly significant effects concerning you.
How We Collect Information
Information you provide directly: You provide information when you complete the matching questionnaire, enter your email address after clicking "Start Chatting," select an AI Lover character, send chat messages, or contact us.
Information collected automatically: When you access or use the Services, we may collect device, usage, and diagnostic information through cookies, local storage, server logs, software development kits, and similar technologies.
Anonymous questionnaire session: Before you provide an email address, we may temporarily store your questionnaire answers and matching status using an anonymous session identifier and browser local storage. After you sign in to the H5 interface, we may associate that information with your email address so that we can display the character carousel and continue providing the chat service.
How We Use Information
Provide and maintain the Services: We process questionnaire answers, generate matching results, display the AI Lover character carousel, verify email sign-in, and process chat requests after you select a character.
Personalize your experience: We use questionnaire answers, matching preferences, and the current chat context to display AI Lover characters that may better match your preferences and to generate coherent conversational responses.
Safety and content governance: We detect, investigate, and address spam, fraud, use by underage persons, harassment, unlawful content, account compromise, prompt attacks, and other misuse. Where necessary, authorized personnel or service providers may conduct a limited human review.
Analyze and improve the Services: We use aggregated or de-identified information to evaluate feature usage, model quality, matching performance, system performance, and service stability and to improve the Services. Unless we clearly disclose otherwise or you affirmatively opt in, we do not use private chat content that directly identifies you to train general-purpose models made available to the public.
Communications: We send sign-in verification messages and other communications that are necessary for the operation or security of the Services.
Legal and compliance: We may use information to comply with legal obligations, enforce applicable terms, resolve disputes, protect the rights, property, and safety of the Platform and its users, and respond to lawful requests from courts, regulators, or law enforcement.
Legal Bases for Processing (Where Applicable)
Performance of a contract: Processing is necessary to receive your questionnaire answers, complete email sign-in, provide matching and chat, and deliver the features you request.
Consent: Where the law requires consent, or where we request permission for a specific activity, we will obtain it before processing. You may withdraw consent at any time. Withdrawal does not affect processing that was lawful before withdrawal.
Legitimate interests: We process information as reasonably necessary to protect the Services, prevent fraud, improve the product, conduct essential business analytics, and maintain our infrastructure, provided those interests are not overridden by your rights and interests.
Legal obligations: We process information as necessary to comply with applicable laws, regulatory requirements, court orders, and mandatory reporting obligations.
AI Matching and Automated Processing
To provide questionnaire-based matching, we may use automated systems to analyze the answers you select or enter, generate a matching result, and determine the order in which characters appear in the carousel. After you select a character, the system uses that character's configuration and the current chat context to generate responses.
Matching results are used only to display AI Lover characters and provide chat. They are not used to make decisions about employment, credit, insurance, education, housing, or other matters that have legal or similarly significant effects. If you believe a match is inaccurate, you may complete the questionnaire again where that option is available or contact us.
If a feature requires information that may be considered sensitive under applicable law, we will provide any additional notice and obtain any authorization required by law. You may choose not to provide optional sensitive information.
Chat Content and AI Model Providers
To generate AI Lover responses, perform necessary content-safety checks, and maintain the current chat session, we may send necessary chat messages, the AI Lover character configuration, conversation context, and technical identifiers to contracted cloud, AI model, or content-moderation providers. We seek to minimize the information transmitted and require providers to process it only in accordance with our instructions.
Unless we clearly disclose otherwise or you affirmatively opt in, we do not authorize model providers to use identifiable private chat content for their own advertising or to train general-purpose models made available to the public. Some providers may retain limited technical logs for a short period for security, debugging, or legal compliance, subject to applicable contracts and privacy terms.
To request deletion of questionnaire answers or chat content associated with your email address, please contact us using the details in the "Contact Us" section. Deleted content may remain temporarily in backups or be retained as necessary to resolve disputes or meet legal obligations. Do not send passwords, payment information, government identification numbers, precise home addresses, or secrets that you do not want processed to an AI Lover.
Cookies, Local Storage, and Similar Technologies
Essential technologies: We use cookies, local storage, and similar technologies to save questionnaire progress and matching status, maintain the H5 sign-in session, prevent duplicate submissions, protect the Services, and enable a smooth transition from the questionnaire to the character carousel and chat interface. Disabling these technologies may prevent parts of the Services from functioning correctly.
Analytics technologies: Where permitted by law and, when required, with your consent, we may use these technologies to measure visits, feature use, performance, and errors. We prefer aggregated or de-identified information where reasonably possible.
Your controls: You may manage cookies and local storage through your browser settings, device permissions, or any privacy controls made available by the Platform. Clearing local storage may sign you out, remove unsynchronized preferences, or delete local session state.
How We Share Information
We do not sell your personal information, and we do not use private chat content for cross-site behavioral advertising. We share information only as reasonably necessary to provide the Services, comply with law, or act with your authorization. Categories of recipients may include:
Infrastructure and technology providers: Cloud hosting, database, backup, content-delivery, logging and monitoring, AI model, content-moderation, and security providers.
Account and communications providers: Email sign-in verification, email delivery, cloud storage, and customer-support providers.
Analytics and operations providers: Providers that help us measure use, diagnose performance, improve matching, and detect anomalies. We use de-identified information where reasonably possible.
Business transactions: If we are involved in a merger, acquisition, financing, reorganization, sale of assets, or insolvency proceeding, we may disclose necessary information to relevant parties, subject to appropriate confidentiality and data-protection obligations.
Legal and safety disclosures: We may disclose information to regulators, law enforcement, advisers, or other appropriate parties where required by law or reasonably necessary to protect users, the public, the Platform, or relevant rights, property, and safety.
International Data Transfers
We and our service providers may store or process personal information outside the country or region where you live, including in the United States and other jurisdictions. Privacy protections may differ between jurisdictions. Where required by applicable law, we use appropriate safeguards for international transfers, such as standard contractual clauses, data-processing agreements, encryption, and access controls. We will obtain consent or use another lawful transfer mechanism when required.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. We generally retain records associated with email sign-in, questionnaire matching, and chat. After we verify and approve a deletion request, relevant profile data, questionnaire answers, and chat content are ordinarily deleted from active systems within 30 days and removed through subsequent backup cycles, generally within 90 days.
We may retain limited records for longer where necessary to investigate security incidents or fraud, resolve disputes or complaints, complete audits, or meet other legal obligations. Aggregated or de-identified information may be retained where it cannot reasonably be linked to you. Specific retention periods may vary based on the type of information, purpose of processing, legal requirements, and risk assessment.
Data Security
We use safeguards such as encryption in transit, access controls, least-privilege permissions, logging and monitoring, backups, and security reviews. We also require service providers that process information for us to maintain appropriate confidentiality and security measures. No internet transmission or electronic storage system can be guaranteed to be completely secure. If you believe your account or chat content has been compromised, contact us promptly and update any relevant credentials.
Your Privacy Rights
Depending on where you live, you may have the right to access, copy, port, correct, or delete personal information; restrict or object to processing; withdraw consent; and opt out of certain non-essential communications or personalization. We will not unlawfully discriminate against you for exercising a privacy right.
European Economic Area, United Kingdom, and similar jurisdictions: Your rights include, without limitation, the rights described below. You may request information about the purposes and legal bases for processing and the categories of recipients. You may object to processing based on legitimate interests, request human review of certain automated processing, and lodge a complaint with your local data-protection authority.
Certain U.S. states, including California: Where applicable, you may request to know or access, delete, correct, or obtain a copy of personal information and may opt out of the sale or sharing of personal information or targeted advertising. We currently do not sell personal information or share it for cross-context behavioral advertising. If that changes, we will provide any opt-out mechanism required by law.
Submitting a request: Email contact@bigshocked.com with the subject line "Smart Feature Hub Privacy Request" and describe the right you wish to exercise. To protect your information, we may require reasonable identity verification. We will respond within the time required by applicable law. If we cannot verify your identity or locate sufficient information, we may be unable to fulfill the request.
Children and Minors
Please follow the minimum-age requirement shown on the sign-in page and comply with any age requirements for AI chat services in your jurisdiction. We do not knowingly collect personal information from minors. If you do not meet the applicable minimum-age requirement, do not provide an email address, complete the questionnaire, or use chat. If you believe a child has provided personal information to us, please contact us so that we can verify the situation and take appropriate deletion or restriction measures.
Third-Party Links and Services
The Services may contain links to or integrations with third-party websites, applications, email services, or other external platforms. Those third parties may independently collect and process information under their own privacy policies. Please review their policies before use. We are not responsible for third-party content, availability, or privacy practices.
Disclaimers and Safety Notice
AI Lover characters, images, stories, and responses may be generated by artificial intelligence or created by a content team. They may not reflect a real person or our views. AI responses may be inaccurate, outdated, offensive, or inappropriate for your circumstances. You should independently verify important information and must not treat an AI Lover as a source of medical, mental health, legal, financial, or crisis-intervention advice.
Do not share passwords, payment information, government-issued identification numbers, precise home addresses, or other highly sensitive information in chat. If you or another person is in immediate danger, experiencing a medical emergency, or at risk of self-harm, contact local emergency services, a trusted person, or a qualified professional immediately. Do not rely on an AI Lover in an emergency. You may report safety, privacy, or content concerns using the contact email below.
Contact Us
If you have questions, complaints, or requests concerning this Privacy Policy, Smart Feature Hub's information practices, or your privacy rights, please contact us:
Operating Entity: BIG SHOCKED
Email: contact@bigshocked.com
Please include the email address used for your account, the type of request, and the relevant facts. Do not send passwords or complete payment credentials.
Changes to This Policy
We may update this Privacy Policy to reflect changes to the Services, legal requirements, or our information practices. The updated version will be posted on this page with a revised "Last Updated" date. If a change materially affects your rights or how we process information, we will provide notice through the website, a pop-up, email, or another reasonable method.
Unless otherwise stated, an updated Privacy Policy takes effect when posted. If you continue using the Services after an update takes effect, you acknowledge that you have reviewed the updated policy. If you do not agree, stop using the Services and contact us if you wish to request deletion of associated information.
Smart Feature Hub Terms of Use & Privacy Notice
Last Updated: July 31, 2026
Welcome to Smart Feature Hub ("Smart Feature Hub", "we", "us", or "our"). Smart Feature Hub provides digital product experiences, interactive features, and technology services designed to enhance your product experience.
Smart Feature Hub is technically supported by BIGSHOCKED. BIGSHOCKED provides technology infrastructure, product-related services, and customer experience support for certain features available through this platform.
By accessing Smart Feature Hub, you agree to these Terms of Use and our Privacy Notice.
1. Digital Experience Access
To access certain interactive features and digital services, you may be required to provide your email address.
Your email address is collected to:
- Create and maintain your access to Smart Feature Hub services;
- Provide requested digital features and product-related experiences;
- Send important service-related notifications;
- Improve platform performance and user experience.
You are responsible for providing accurate information when using our services.
2. Relationship Between Smart Feature Hub and BIGSHOCKED
Smart Feature Hub operates as a technology experience platform supported by BIGSHOCKED.
BIGSHOCKED may provide technical support, product integration services, and customer experience assistance related to Smart Feature Hub features.
Your use of Smart Feature Hub does not require you to purchase any BIGSHOCKED products or services.
3. Marketing Communications
With your separate consent, BIGSHOCKED may use your email address to send you:
- Product updates;
- New feature announcements;
- Digital experience updates;
- Promotional offers;
- Brand news and related communications.
You may withdraw your marketing consent at any time by clicking the unsubscribe link in our emails or contacting us.
Providing marketing consent is optional and is not required to access Smart Feature Hub features.
4. Information We Collect
We may collect the following information:
- Email address: Used to create and manage your account, provide requested services, send service-related communications, respond to your inquiries, and deliver updates or information you choose to receive.
- Device information: Used to ensure compatibility with your device, improve service performance, troubleshoot technical issues, and enhance the security and reliability of our services.
- Browser information: Used to optimize website performance, improve user experience, analyze service accessibility, and ensure proper functionality across different browsers.
- Usage data related to Smart Feature Hub features: Used to understand how users interact with our features, improve product functionality, develop new features, personalize user experiences, and maintain service quality.
- Information you voluntarily provide: Used to provide requested services, respond to your requests, provide customer support, and improve our products and services based on your feedback.
We collect and use this information to operate, maintain, improve, personalize, and secure our services, as well as to provide users with a better and more reliable experience.
5. Data Protection and Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse.
Your information may be processed by service providers that support our platform operations, email delivery, analytics, and customer support.
6. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including, without limitation:
- Accessing your information;
- Requesting correction or deletion;
- Withdrawing consent;
- Managing marketing preferences.
To exercise your rights, please contact us.
7. Third-Party Services
Smart Feature Hub may use third-party service providers to operate certain functions, including hosting, analytics, authentication, and communication services.
These providers process information only as necessary to provide their services.
8. Changes to These Terms
We may update these Terms of Use and Privacy Notice from time to time.
Any changes will be posted on this page with an updated revision date.
9. Contact Information
For questions regarding privacy, data usage, or this service, please contact: connect@smartfeaturehub.com
10. Email Subscription Management
You can unsubscribe from marketing emails at any time.
To stop receiving promotional emails from BIGSHOCKED, you can:
- Click the "Unsubscribe" link located at the bottom of any marketing email; or
- Contact us at connect@smartfeaturehub.com and request to unsubscribe.
After receiving your unsubscribe request, we will process it within a reasonable timeframe and stop sending marketing communications to the email address associated with your request.
Please note that you may still receive essential service-related communications, such as account access information, product support updates, or important notices related to your use of Smart Feature Hub.